Veterinary Technicians Learn Trauma Management Strategies at Fetch dvm360 Conference

Lind emphasized the importance of triage as the first step in managing trauma patients. She explained that the most critically endangered patients must be prioritized, citing an example of a tail-wagging dog with pale gums that appeared stable but quickly deteriorated. Efficient initial assessments, including a brief physical examination, are crucial to catch what might be missed at first glance.

Effective communication with pet owners is also vital. Lind advised technicians to inform owners that the first animal taken into care may not necessarily be the most stable. She stressed the need for self-compassion within the team, saying, "Triage is not perfect" and encouraged technicians to give themselves grace for any mistakes made.

Lind highlighted the need for calmness in high-pressure situations. She stated that if a technician is stressed, it can create a ripple effect of anxiety throughout the team and the patient. Instead of merely telling colleagues to calm down, Lind suggested that technicians model a composed demeanor and take a moment to assess the situation before actions are taken.

Preparation through mock emergencies also plays a crucial role in maintaining composure during real-life scenarios. Lind runs drills to ensure her team knows where essential supplies are kept, from oxygen to CPR tools.

Her clinical approach focuses on the ABCs of trauma: airway, breathing, circulation, disability, and external assessment. Stabilization precedes diagnosis; Lind emphasized the importance of pain management, declaring, "We are here to advocate for our patients and give them pain management." She firmly believes that oxygen should be administered early in treatment, as it is both essential and economical.

She stressed that diagnostics should only occur once the patient's vitals are stable, warning against unnecessary procedures in critical situations. "Nothing should ever, ever, ever die in radiology," she remarked, urging attendees to maintain focus on the patient.

Lind also discussed the significance of closed-loop communication among team members to avoid errors, such as double-dosing a patient. She recommended designating a single leader to manage tasks during chaotic situations, improving team efficiency.

Recognizing the emotional toll of frequent exposure to traumatic cases, Lind encouraged teams to debrief constructively and seek mental health resources when needed. She concluded her session by reminding participants that developing critical thinking skills takes time and patience, advising everyone to give themselves grace as they progress in their roles.

This presentation was part of a session titled "Trauma toolkit: step by step skills for veterinary technicians," which took place during the dvm360 Conference from May 28-30, 2026.